Mayday! Mayday! Amazon ends 24/7 live video support for its Fire tablets

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In September 2013, Amazon founder Jeff Bezos introduced the company's live 24/7 live video support service called Mayday. It was one of those innovations that at first glance appeared to be more useful than it turned out to be. Not only was Mayday available on certain Fire Tablets, it also was offered on the Amazon Fire Phone. A year after being introduced, 75% of the Fire HDX tablet owners were using Mayday to get answers to a wide range of questions. While users could see the Amazon representative in a small box on the screen, the rep was unable to see the owner of the device in order ...
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